supratoto FAQ

Account opening on supratoto has three main steps. First, you provide a username, email address, mobile phone number, and password. We send a verification code to your email and phone — you must confirm both to proceed. Second, you upload government-issued identification (national ID, passport, or driving licence) for KYC verification. We review documents during business hours. Third, you add a deposit method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet) — and complete your first deposit. Once your account is verified and funded, you can access football markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports betting.

Visit the member login page and select "Forgot password?". We will ask for your username or email address. We send a reset link to your registered email within minutes. Click the link, create a new password, and save your changes. Your new password takes effect immediately. If you do not receive the reset email, check your spam folder or contact our support team during business hours. We do not reset passwords via phone call or live chat for security reasons.

We require one government-issued ID for verification. Acceptable documents are a national identity card (KTP), passport, or driving licence. The document must show your full name, date of birth, and photo clearly. Upload a clear, colour photo of both the front and back of your ID. We do not accept blurry images, expired documents, or partial photos. Once uploaded, our team reviews your documents during business hours. We typically complete KYC within a few hours, though high-volume periods may add delay. If your documents are rejected, we will explain why and ask you to resubmit. You cannot withdraw or deposit funds until KYC is approved.

supratoto does not charge deposit or withdrawal fees. All deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer are processed at no extra cost. Your full deposit amount is credited to your account. Withdrawals are also fee-free — we send your full withdrawal amount to your verified payment method. Your bank or payment provider may charge their own transaction fees, but supratoto does not add any surcharge. Withdrawal review typically takes several hours from submission. After approval, funds appear in your payment method within the timeframe set by your bank or e-wallet provider.

Yes. We support deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment bank transfers. When you select a bank-transfer deposit, we generate a virtual account number for your transfer. Send the exact amount to that account during business hours. Your deposit typically credits within one to two hours of receipt. For withdrawals, we return funds to the bank account you used for your most recent deposit. Bank transfer times vary by institution — online payment and e-wallet typically process within one to two hours during business hours, while mobile banking and local payment may take longer during peak times. During Idul Fitri and Idul Adha holidays, bank processing times may extend. Check your bank's holiday schedule if your transfer is delayed.

supratoto may offer welcome bonuses for new accounts. Specific terms vary and are shown during account opening. All bonus offers are subject to playthrough requirements and usage conditions. We state these conditions clearly before you accept a bonus. Bonuses typically apply to specific game categories — such as slots or live-dealer tables — and may have withdrawal restrictions. We do not allow bonus funds to be withdrawn as cash; they must be played through first. Bonus terms are time-limited and expire if unused within the stated period. For detailed information about current bonus offers, check your account dashboard or contact our support team. We do not offer bonuses in all jurisdictions.

RTP stands for Return to Player. It is a percentage that describes how much a slot game pays back to players over a very long period of play. For example, if a slot game has an, that means over thousands of spins, the game pays back an average of non-specific info of total money wagered. The remaining non-specific info is the house edge. RTP varies by game — Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways each have their own RTP. Higher RTP does not mean you will win more often or win bigger amounts; it is a statistical average over an extremely long timeframe. Every spin is random and independent. RTP information is disclosed in each game's rules or information section on supratoto.

Football markets on supratoto cover Liga 1 Indonesia, Piala Indonesia, Piala AFF, Piala Asia, Champions League, and Premier League. When you log in, go to the sportsbook section and select a match. You will see market options — such as match winner, total goals, or handicap. Choose your selection, enter your stake amount, and confirm your bet. Your wager is deducted from your account balance immediately. If your selection wins, your payout is credited to your account. Live-score updates appear in real time during matches. Bets cannot be cancelled once confirmed. Odds and market availability change frequently, especially during tournaments and live matches.

Live-dealer tables stream real dealers from supratoto studios. Games include blackjack, roulette, baccarat, and Dragon Tiger. Each game has a live video feed, so you see the dealer and other players in real time. To join, select a table from the live-dealer menu, choose your stake level, and place your bet using on-screen buttons. The dealer spins the wheel, deals cards, or conducts the game. Results are shown in the video stream and appear on your screen. Tables operate during set hours and may have minimum and maximum bet limits. Betting closes seconds before each round begins. Live-dealer games have no download required — play directly in your browser or the supratoto app.

supratoto covers professional esports leagues and tournaments, including Mobile Legends, Free Fire, and PUBG Mobile. Markets include match-winner bets, map winners, and round outcomes. Esports betting works the same as football — select a match, choose your market, enter your stake, and confirm. Odds update throughout the day as tournament schedules change. Live matches show score updates in real time. You can also bet on esports during Piala Indonesia and Piala AFF seasons when regional esports tournaments run alongside traditional sports. Esports betting terms and available markets vary by region and are subject to local law.

We encrypt your account data using industry-standard security protocols. Your password, identification documents, and payment information are stored securely and are not shared with third parties without your consent, except as required by law. We access your data only to verify your identity, process transactions, and provide customer support. Your account history, betting records, and balance are visible only to you when you log in. We do not sell your personal data. We retain account records for compliance and legal purposes — typically three to seven years. For complete details, see our Privacy PolicyIf you have concerns about data handling, contact our support team.

supratoto support is available via live chat during business hours. Log into your account, select Help or Support, and start a chat session. Include your username, account email, and a description of your issue. We respond to support requests in English during standard hours. For urgent account issues — such as suspected fraud or locked accounts — contact support immediately. You can also visit our Help Center for step-by-step guides and common answers. Email support is available for account concerns and legal inquiries. Response times vary depending on the complexity of your request and support volume. During major tournaments like Liga 1 or Champions League, support may experience higher demand.

Our services are available only where local law permits. supratoto does not operate in jurisdictions where online gaming and betting are prohibited. You are responsible for verifying that access and use of supratoto comply with the laws of your jurisdiction. If you are unsure whether gaming is legal where you live, contact your local government authority or consult a legal professional. We enforce jurisdiction restrictions at the account level — if we detect unauthorized access from a prohibited region, your account may be frozen. For complete details on our jurisdiction policy, account eligibility, and legal framework, see our Legal notice